We won't be able to give you any information about your account by email for security reasons, so please ring our customer services.
Call Customer Services on:
0330 099 3001
0871 770 3060
03 numbers are generally included in the ‘free standard rate minutes’ of landline and mobile packages; please check your plan. Otherwise calls to 01 and 03 numbers are charged at your standard rate, which is 9p per minute from a BT landline.
Calls to 0871 numbers are charged at 7p per minute from a BT landline plus a call set-up charge of no more than 15p. If calling the 0871 number, calls to Customer Service last on average 7 minutes and cost 64p from a BT landline.
Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Call cost information correct as at June 2014.
Lines open between:
8am and 8pm Monday to Friday
9am and 5:30pm on Saturday
See full telephone number and call charge information