Vanquis Bank - Helping You Get Back On Track

  • Aquis Visa card is issued by Vanquis Bank.
  • We help people who want to build their credit rating. And have already helped over 1 million people!
  • We provide a sensible way to stay in control of your money.
  • Our Customer Service Call Centres are in Chatham, Kent and Bradford, Yorkshire.
  • Our parent company was established over 130 years ago in Bradford, Yorkshire.

We help people who want to build their credit rating

We specialise in helping people with either no credit history in the UK or a poor credit history to build or rebuild their credit record and improve their credit score. We try to accept people who have been turned down by other credit card providers and give them the opportunity to build a strong credit record by demonstrating that they can manage a credit card by paying their monthly bills on time and staying within their credit limit.

Vanquis Bank has a great history of helping people who are new to credit or looking to rebuild their credit. We’ve already helped over a million people across the UK. We could help you too! We’ll provide you with the tools and tips you’ll need to build yourself a strong credit rating, plus plenty of advice and support from our UK call centre.

We’ll help you manage your money and credit limit

We want your credit limit to suit you and your card use. We also want to ensure that your credit limit gives you the freedom you  need without you getting out of your depth. That’s why we’ll set your credit limit at a manageable level and assess it again in the future depending on how you use your account.

You'll start with an easy to manage credit limit up to £1,000^. You could get a credit limit increase after your 4th statement and further increases every 4 months, up to £3,000*^.

We provide a sensible way to stay in control of your money

The best way to manage your credit is to keep up to date with how much you’ve spent each month. We’ll send you a monthly statement, but should you need to know your balance or how much you could spend, simply call our 24 Hour information service. Or go to vanquis.co.uk and register for eVanquis so that you have 24/7 access to your account information.

 With eVanquis, we’ll also send you an SMS and email to tell you that your statement is ready, how much you need to repay that month, and by when. We’ll also send you a payment reminder SMS and email 5 days before your monthly repayment is due to remind you to pay on time and build yourself a strong credit record.

We are a UK based company

Vanquis Bank is a UK based credit card company. You can trace our roots back to Bradford nearly 130 years ago when our parent company Provident Financial was established. Vanquis Bank was formed in 2002 and has accepted over 1 million customers in the UK.

Our customers are the focus of what we do. Our call centres in Chatham, Kent and Bradford, Yorkshire are dedicated to giving you all the support you need. That means you’ll be talking to someone who understands your situation, needs and who will work with you to help where they can.

We are part of the Provident Financial Group

Vanquis Bank is part of Provident Financial, a leading UK financial provider. The company was founded in Bradford in 1880 by Joshua Kelley Waddilove, who devised a system to help local families buy what they needed, when they needed it with vouchers that could be used in local shops. The families then paid back the vouchers in small affordable weekly instalments.

Since then Provident Financial has grown and grown, leading to the establishment of a home credit group in the 1990s and the formation of Vanquis Bank in 2002. Provident Financial is now a FTSE 250 company listed on the London Stock Exchange.

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2002

Aquis Trademark Registered

  • Aquis Trademark registered by Provident Financial Group for a completely new credit card product.
  • Vanquis Bank is registered.
  • Vanquis Bank is set up by Provident Financial Group.

2003

Over 36,000 customers accepted!

  • The Customer Service call centre is set up at Chatham in Kent.
  • The FSA grants Vanquis Bank a Banking Licence.
  • Vanquis Bank launches its first direct mail campaign with the first credit cards issued in May.
Cards

2004

Over 77,000 customers accepted!

  • Staffing levels are increased at Vanquis Bank head office requiring a move to new premises in Arthur Street, London.

2005

Over 196,000 customers accepted!

  • Staffing levels are increased at Vanquis Bank head office requiring a move to new premises in Arthur Street, London.

2006

Over 341,000 customers accepted!

  • Vanquis Bank launches its first website and starts advertising on the Internet.
  • Vanquis Bank launches its first customer satisfaction survey.

2007

Over 485,000 customers accepted!

  • Vanquis Bank tests various new marketing channels such as door-drops and magazine inserts.

2008

Over 673,000 customers accepted!

  • The customer satisfaction survey reveals that over 80% of customers would recommend Vanquis Bank to a friend.
  • The Customer Service call centre moves into brand new larger premises in Chatham in Kent.

2009

Over 840,000 customers accepted!

  • Vanquis Bank launches a new brand identity.
  • New website and credit cards are launched.
  • Aquis Card and Black Diamond card launched.

2010

Over 1,000,000 customers accepted!